Terms and conditions
Last Updated: 22 October 2026
Welcome to DIY Crafts India. These Terms and Conditions govern your access to and use of our website, https://diycraftsindia.com/, and the purchase of products available on our website.
By accessing our website, placing an order, or purchasing any product, you agree to these Terms and Conditions. If you do not agree, please discontinue using the website.
1. About DIY Crafts India
DIY Crafts India is a brand operated by M/s Rajeev Traders, based in Noida, Uttar Pradesh, India.
We offer craft supplies, MDF cutouts, acrylic cutouts, DIY kits for kids, decorative craft products, and other creative materials through our online store.
Website: https://diycraftsindia.com/
By accessing our website, placing an order, or purchasing our products, you agree to these Terms and Conditions. If you do not agree with these terms, please discontinue using the website.
2. Eligibility to Use the Website
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law. If you are under the age of 18, you should use the website and make purchases with the involvement of a parent or legal guardian.
You agree to provide accurate, complete, and current information when placing an order or creating an account.
3. Product Information and Variations
We make reasonable efforts to display accurate product descriptions, photographs, dimensions, colours, materials, and other specifications.
Please note:
- Actual product colours may vary slightly depending on screen settings and display devices.
- MDF and other craft materials may have natural variations in colour, texture, and finish.
- Product dimensions and specifications are subject to the details stated on the relevant product page.
- Product images are for reference unless the listing specifically states otherwise.
Please read the product description carefully before placing an order.
4. Prices and Payments
All product prices and applicable charges will be displayed on the website before you confirm your order.
We reserve the right to correct pricing errors, update prices, and modify promotional offers, subject to applicable law. Any change in price will not automatically alter an order already accepted, except where correction or cancellation is legally permitted.
Payments must be completed through the payment methods made available at checkout. Payment processing may be handled by third-party payment service providers and is subject to their applicable terms.
An order confirmation does not necessarily mean that payment has been successfully completed. Orders may be held or cancelled where payment fails, fraud is suspected, or the order cannot be fulfilled.
5. Order Acceptance and Cancellation
After you place an order, you may receive an order confirmation by email or through the website.
We reserve the right to refuse or cancel an order for legitimate reasons, including product unavailability, pricing or listing errors, suspected fraudulent activity, or delivery restrictions.
If payment has already been collected for an order cancelled by us, the applicable refund will be processed in accordance with our Refund and Cancellation Policy and applicable law.
If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been processed, dispatched, or made specifically to your requirements.
6. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated timelines communicated on the website or during checkout.
Delivery timelines are estimates and may be affected by courier operations, weather, public holidays, logistics disruptions, incorrect addresses, or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate shipping address and a reachable contact number.
Please inspect your package upon delivery. If a product is damaged, missing, or incorrect, notify us promptly with your order details and supporting photographs, where applicable.
7. Returns, Replacements and Refunds
Returns, replacements, cancellations, and refunds are governed by our applicable Refund and Cancellation Policy.
Eligibility may depend on the nature of the product, its condition, the reason for the request, and whether the product is customised or made to order.
Please contact us before returning any product so that we can provide the appropriate instructions. Unauthorised returns may delay processing.
Nothing in these Terms excludes any consumer rights or remedies available under applicable Indian law.
8. Customised and Made-to-Order Products
Certain craft products may be prepared, cut, or customised according to customer-selected dimensions, designs, or specifications.
Customers are responsible for checking the details supplied for customised orders before confirming the purchase.
Customised products may have different cancellation or return conditions where permitted by law. This does not affect remedies available for defective, damaged, incorrectly supplied, or non-conforming products under applicable law.
9. User Accounts and Security
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account, subject to applicable law.
Please notify us promptly if you suspect unauthorised access to your account.
We reserve the right to restrict or suspend accounts involved in misuse, fraudulent activity, or violations of these Terms, subject to applicable law.
10. Intellectual Property
Unless otherwise stated, the content on this website, including text, photographs, graphics, logos, product designs, page layouts, and branding, is owned by or lawfully used by DIY Crafts India and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, republish, or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by law.
Purchasing a physical product does not automatically transfer copyright, design rights, or other intellectual property rights associated with that product.
11. Acceptable Use
You agree not to:
- Use the website for unlawful or fraudulent purposes.
- Attempt to gain unauthorised access to website systems or customer information.
- Interfere with website functionality, security, or performance.
- Submit false, misleading, or harmful information.
- Copy or misuse website content in violation of applicable rights.
We may take appropriate action where misuse is identified.
12. Third-Party Services and Links
Our website may use or link to third-party services, including payment gateways, shipping providers, analytics tools, and social media platforms.
These services may be governed by their own terms and privacy policies. We are not responsible for third-party websites or services to the extent permitted by applicable law.
13. Privacy and Personal Information
We collect and process customer information as necessary to operate the website, process orders, arrange delivery, provide customer support, and meet legal obligations.
Our handling of personal information is explained in our Privacy Policy. By using the website, you acknowledge that personal information will be handled in accordance with that policy and applicable data protection laws.
14. Limitation of Liability
To the extent permitted by applicable law, DIY Crafts India will not be liable for indirect or consequential losses arising from the use of the website or delays caused by circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable consumer rights and remedies.
15. Indemnity
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of the website or your material violation of these Terms, including infringement of third-party rights.
16. Changes to These Terms
We may revise these Terms and Conditions from time to time. The updated version will be published on this page with a revised “Last Updated” date.
Your continued use of the website after changes are published constitutes acceptance of the revised Terms to the extent permitted by law.
17. Governing Law and Disputes
These Terms and Conditions are governed by the laws of India.
Any dispute will be handled by the competent courts or authorities having jurisdiction under applicable Indian law. Nothing in this section limits a consumer’s statutory rights or access to appropriate consumer dispute-resolution mechanisms.
18. Contact Us
For questions regarding these Terms and Conditions, products, orders, shipping, returns, or refunds, please contact us using the details below.
Brand Name: DIY Crafts India
Parent Firm: M/s Rajeev Traders
Business Address: D-338, 2nd Floor, Sector 10, Noida, Uttar Pradesh – 201301, India
Email Addresses:
- General enquiries: connect@diycraftsindia.com
- Customer support: diycraftsindia9@gmail.com
- Contact No.: +91 85952 68079
Website: https://diycraftsindia.com/
Please include your order number when contacting us about an existing order so that we can assist you efficiently.